Who we are and how to contact us
This notice describes how Firedoors Kent ("we", "us" and "our") uses personal information in connection with our website, enquiries, quotations and fire door services. We are responsible for the personal information we collect for these purposes.
For privacy questions or requests, email info@firedoors-kent.co.uk. You can also telephone 01622 919 981 for Maidstone and nearby areas or 01322 903 981 for Dartford and nearby areas.
Information we collect
When you contact us, we may receive your name, company name, email address, telephone number, property postcode or address, the service you need, property type, approximate number of doors and the information you include in your message. If you choose to send photographs, reports or other supporting documents, these may also contain personal information.
Our website and service providers may collect technical information such as IP addresses, browser and device details, pages visited, referring websites and approximate location derived from technical data. Please avoid sending unnecessary sensitive information or details about other people unless you are entitled to share them.
Why we use your information
We use enquiry information to respond to questions, understand your requirements, prepare quotations and discuss proposed services. Where work is agreed, information may also be used to arrange access, coordinate services, communicate about the project, manage payments and retain relevant business records.
We may use technical information to operate and protect the website, investigate problems and understand how visitors use it. Information may also be needed to handle complaints, protect legal rights and meet applicable accounting or legal obligations.
Our lawful bases
Depending on the circumstances, we rely on taking steps at your request before entering a contract, performing a contract, complying with legal obligations, or our legitimate interests in responding to business enquiries, managing our services and maintaining website security. Where we rely on legitimate interests, we consider the effects on your rights and reasonable expectations.
Where consent is required for a particular use, including relevant cookies or similar technologies, consent is the applicable basis. You can withdraw consent for future processing without affecting the lawfulness of processing that took place before withdrawal. Sending an enquiry is not permission to send unrelated marketing.
Forms, analytics and cookies
Our enquiry form is provided through JotForm. Information you submit through the embedded form is processed using JotForm's systems so that your enquiry can be received and handled. You can read more about its handling of information in JotForm's privacy policy.
The website includes Google Analytics 4 and Clicky Analytics to help understand visits and website usage. These services may use cookies or similar technologies and process technical information about your device and interaction with the website. Their operation depends on the settings and privacy controls applied to the services and website.
Further information is available in Google's privacy policy and Clicky's privacy policy. Your browser may allow you to block or delete cookies. Restricting cookies or scripts can affect website or form functionality. Contact us if you need more information about the technologies used.
Who information may be shared with
Relevant information may be processed by providers supporting our website, enquiry forms, email, communications, analytics and business administration. Where needed for an agreed service, relevant project details may be shared with the people involved in organising or carrying out that work. Information may also be disclosed to professional advisers, authorities or other parties where required by law or necessary to establish or defend legal rights.
We do not sell your personal information. We limit sharing to information relevant to the purpose concerned.
International processing
Some technology providers may process information outside the UK. The location and arrangements depend on the provider and the service used. Where an international transfer requires safeguards under UK data protection law, an appropriate transfer mechanism is required. Contact us for information about the arrangements relevant to your enquiry.
How long information is kept
Retention depends on the purpose and circumstances. Relevant factors include whether an enquiry leads to work, whether information is needed for ongoing communications or project records, applicable legal and accounting requirements, and the handling of complaints or potential claims. Information should not be retained for longer than necessary for these purposes. You can ask us about the retention arrangements applying to your information.
Security
We take reasonable measures intended to protect personal information against unauthorised access, loss or misuse. No website, email system or internet transmission can be guaranteed completely secure. If you are concerned about information you have sent, please contact us promptly.
Your data protection rights
Depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request erasure, restrict processing, receive certain information in a portable format, or withdraw consent. These rights are subject to legal conditions and exceptions.
Your right to object: you can object to processing based on legitimate interests, taking account of your particular situation. You can also object to the use of your information for direct marketing at any time.
To make a request, email info@firedoors-kent.co.uk. We may need reasonable information to confirm your identity before responding.
Complaints and updates
Please contact us first if you have a concern so we can try to resolve it. You can also complain to the UK's Information Commissioner's Office through ico.org.uk/make-a-complaint.
We may update this notice as our services or practices change. The date above identifies the latest version published on this website.